SHIPPING & RETURNS
DISPATCH OF ORDERS
Your order will be processed and shipped within 1-3 working days. Please note that any order placed on a weekend or public holiday will not be processed until the next working day.
Should there be any delays with your order, we will contact you immediately by e-mail.
The delivery times vary according to your location. Usually the delivery time is between 2-8 working days, but for some destinations the delivery time can be longer.
The delivery time does not include delays caused by possible customs clearance if shipping outside the European Union. Any shipments within the European Union will not require any customs or duties to be paid.
Currently we ship to the following countries:
Europe (EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Europe (non-EU) : Georgia, Iceland, Israel, Monaco, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine, United Kingdom
Asia:Hong-Kong, Taiwan, Singapore, Japan, Malaysia, South Korea, Philippines, Thailand
North America: USA, Canada
Oceania: Australia, New Zealand
If you do not find your country in the list, please contact us and we will see if we can ship to your country.
SHIPPING METHODS AND PRICES
Price 6,90 €
Latvia, Lithuania, Germany, Sweden, Austria, Czech Republic, Belgium, The Netherlands, Poland
|Delivery via Itella courier service|
Price 6,90 €
Rest of Europe
|Delivery via DHL||Price 9,90 €|
We offer free shipping for European shipments if the order exceeds 60 €.
REST OF THE WORLD
All orders will be delivered via DHL, shipping cost 19.90 €
TAXES AND OTHER DUTIES
When ordering to a destination outside the European Union additional taxes and duties may apply upon reciept of your order.
All these duties and taxes, as well as customs clearance procedures are to be paid for and handled by the recipient. JOIK is not responsible for informing the customers of such additional costs or procedures and will not refund any such costs to the customer.
Any shipments within the European Union will not require any customs or duties to be paid.
Returns can be made within 14 days from receipt of the order. Only products that are unopened/unused with packages that are not broken/damaged can be returned.
We will reimburse to you the amount paid for the products and original delivery cost within 3 days of receiving return goods in our warehouse. Please note, that it might take longer for the refund to appear in your account as transfers between payment systems can take a longer time.
The consumer bears the costs of delivery when returning the products. The seller will not reimburse the costs of returning delivery.
Please note that JOIK will not reimburse any customs duties if such have been paid in the case you wish to return the products.
Please send the application for withdrawal to joik(at)joik.ee
Please send returned items to JOIK OÜ, Tänassilme tee 27, Saku vald, Harjumaa 76406, Estonia.
RETURN OF DAMAGED PRODUCTS
If you received a damaged product, please contact us by e-mail at joik(at)joik.ee